Reliability Support Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
About the Role
We are seeking a skilled Performance Engineer to join our team as a Staff Performance and Reliability Support Engineer. In this role, you will play a critical part in ensuring the stability and reliability of our customer instances. Your technical expertise and problem-solving skills will enable you to manage and resolve complex technical issues, collaborate with internal teams, and provide exceptional customer service.

Responsibilities
This role involves working closely with internal teams to identify and resolve technical issues, providing technical guidance and support to customers, and collaborating on process improvements to enhance customer satisfaction. You will also be responsible for staying up-to-date with industry trends and best practices, and contributing to the development of new processes and procedures.

Requirements
To succeed in this role, you will need to have:
  • A strong technical foundation in software development, systems engineering, and networking
  • Proven experience in troubleshooting complex technical issues
  • Expertise in relational databases, such as MySQL and Oracle
  • Well-developed experience in multiple programming languages, including Java
  • Hands-on experience with scripting languages like JavaScript, Python, and Perl


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