Operations Director for Supply Chain Excellence
hace 3 semanas
The Amazon Support Services Costa Rica Srl is seeking a highly motivated Operations Manager to lead the L4 and L5 managers and their respective teams in our Defect Prevention & Reconciliation (DP&R) organization. This role will be based in our SJO19 building, located in the America Free Zone (AFZ), Cariari, Heredia, and requires relocation to Costa Rica.
Key Responsibilities- Analyze key business levers to identify trends and proactively take action to improve efficiency and vendor/carrier experience.
- Develop and implement best-in-class processes and practices for maintaining and exceeding productivity, quality, service level agreements, and defect reduction goals.
- Work closely with global program owners to design and deploy business strategies.
- Provide leadership and administrative support to teams and manage them to minimize the impact of negative vendor and carrier experience by meeting/achieving targets, achieving process improvement, ensuring road-mapped project execution, and focusing on people development.
- Recruit top-quality investigators and engage team members, identifying training needs within his teams and accordingly upskill.
- Represent the performance of his entire team/sub-function at various platforms worldwide, identifying trends in team performance and recommending/implementing change to constantly raise performance levels.
Requirements:
- A minimum 5 years of relevant operations work
- A minimum 5 years in a people managerial position
- Experience as a manager of managers of at least 5 years
- A minimum 2 years as a manager of Middle Managers
- C1 English proficiency (Advanced)
Salary Range: $60,000 - $80,000 per year
About Us:
The DP&R organization develops technology that identifies, reconciles, and prevents defects across Amazon's fulfillment supply chain. Our mission is to provide a world-class support experience for our vendors and carriers, while delivering a world-class employee experience for our associates.
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