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Virtualization Engineer
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**About This Role**
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues and providing expert guidance to our customers.
**Responsibilities and Requirements**
- Document cases, recommendations, and resolutions clearly in the CRM system.
- Achieve established Service Level Agreements and Key Performance Indicators.
- Ensure quality standards are met within acceptable time schedules and customer commitments.