Financial Solutions Coordinator

hace 1 semana


San José, San José, Costa Rica Monifai A tiempo completo

We are Monifai, an emerging market leader providing secure digital financial solutions to help people grow and thrive. Our team is expanding, and we are seeking a Financial Solutions Coordinator to join us.

**About the Role:**

The Financial Solutions Coordinator will be responsible for managing customer communications and services relating to collection processes. The ideal candidate will have a deep understanding of local financial and regulatory markets and be able to advise customers on finding solutions and products appropriate to their needs.

**Responsibilities:**

  • Manage customer communications and services relating to collection processes
  • Advise customers on finding solutions and products appropriate to their needs while aligning with company standards, procedures, and policies
  • Maintain accurate records of customers from whom collections are made
  • Perform day-to-day collection operations and maintain compliance with standard business practices

**Requirements:**

  • High School Degree
  • +2 years minimum experience in telephone sales or collection of financial or insurance products
  • Firm grasp of MS Office products including Excel and Word
  • Deep understanding of local financial and regulatory markets
  • Proven success using and deploying credit-related products
  • Outstanding organizational and interpersonal skills
  • Professional fluency in Spanish required
  • Basic fluency in English, both spoken and written, is preferred


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