Project Coordination Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Role:

This is an exciting opportunity to join Citi's project management team as a Senior Project Analyst. The role involves coordinating and managing multiple projects simultaneously, ensuring they are completed on time and within budget.

Main Responsibilities:

  1. Develop and maintain detailed project plans, timelines, and budgets
  2. Coordinate and facilitate project meetings, workshops, and training sessions
  3. Lead cross-functional teams to deliver project objectives
  4. Communicate project status, risks, and issues to stakeholders
  5. Implement project governance and controls to ensure compliance with regulatory requirements
  6. Provide coaching and guidance to junior team members
  7. Contribute to the development of project management methodologies and best practices
  8. Participate in continuous improvement initiatives to enhance project delivery

Requirements:

  • 5-8 years of experience in project management
  • Strong business knowledge and understanding of core businesses, supporting processes, and operations
  • Working knowledge of call center technologies, systems, and work practices
  • Knowledge of HR policies and procedures
  • Knowledge of Call Center industry
  • Previous customer service management experience within a call center setting
  • Tertiary qualifications desirable
  • Ongoing problem-solver with commitment to quality and attention to detail


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