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Digital Transformation Specialist
hace 1 semana
**Job Description:**
We are seeking a skilled Salesforce Systems Administrator to join our Customer Operations team. The successful candidate will have a strong background in technology administration, Salesforce Administration Experience/Certification or other CRM experience, and excellent Excel/Google Sheets skills.
In this role, you will be responsible for configuring and administering solutions to the Tebra Customer Operations. You will work closely with cross-functional teams to gather requirements and translate them into technical solution designs.
Key Responsibilities:
- Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization.
- Configure and administer solutions to the Tebra Customer Operations.
- Work with cross-functional teams to gather requirements and translate them into technical solution designs.
- Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices.
- Participate in design reviews and technical discussions with our technology partners and internal stakeholders.
- Isolate, triage, and resolve bugs/issues.
- Execute, manage, and assist in the development of technology roadmaps.
- Identify opportunities to improve existing solutions, features, and functionality.
- Play a key role in identifying emerging technology solutions that could align with Customer Success business needs or operational efficacies.
Professional Qualifications:
- 3+ years of direct experience in technology administration, Salesforce Administration Experience/Certification or other CRM experience.
- Excel/Google Sheets proficiency in running and creating formula functions, pivot tables, and charts.
- Nice-to-have: 1+ years of Gainsight administration experience or minimum Level 2 Gainsight certification.
- Nice-to-have: Experience with telephony/IVR management.
- General understanding of database concepts.
- Experience in a fast-paced production environment on a CRM platform.
- Administrator experience in a production environment.
- System integration experience and best practices.
- Experience with solution designing operationally.
- Comfortable with concepts and methodologies for effective technology adoption and scaling across various operations.
- Troubleshooting and problem-solving skills.
- Strong skills with attention to details.
- Ability to work with ample autonomy.
- Versed in programmatic best practices for cross functional collaboration.
- Ability to identify systemic issues and make recommendations and implement for future improvements.
About Us:
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. We aim to simplify healthcare for everyone.
