Senior Risk Transformation Analyst

hace 4 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Job Description We are seeking a Risk Transformation Lead to drive automation and process improvements for our Audit, Risk, and Control Assurance teams out of our Costa Rica office.
  In this role, you will:
• Lead technical and process transformation, bridging business needs with internal technology teams
• Own and manage the digital transformation roadmap for our stakeholders, ensuring seamless automation solutions
• Facilitate requirements gathering, process mapping, and customer journey optimization
• Oversee solution deployment, including risk management, change management, and communication
• Collaborate with business, design, engineering, and product teams to enhance digital experiences
• Work within an Agile framework, ensuring successful project execution across teams
• Present recommendations to management to influence long-term digital strategies
• Support user acceptance testing and build proof-of-concept solutions with engineering teams Qualifications To be successful in this role you have:  5+ years within Technical Program Management, Business Systems Analysis, Business Analysis or an equivalent role with experience working directly with internal customers to drive value realization through automation
• Preferably has experience working with Risk, SOX, Compliance or Internal Audit stakeholders but not required
• Passion for innovation, automation, and process optimization with proven track record of successful delivery
• Strong automation background and business process improvement experiences
• Skilled in investment prioritization for future growth
• Expertise in business analysis, process documentation, gap analysis and translating to technical requirements
• Proven track record in managing complex technical projects
• Comfortable collaborating in cross-functional teams and presenting to management
• Willingness to take on dynamic challenges beyond core responsibilities
• Enjoys developing impactful automation solutions that enhance stakeholder experiences and drives meaningful value Ideal candidates are innovative, automation-focused, and passionate about improving customer experiences.
  FD21 Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information Work Personas We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .
Equal Opportunity Employer ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune.
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All rights reserved.
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