Software Asset Management Professional

hace 1 mes


San José, San José, Costa Rica Smartsheet A tiempo completo

We are seeking a skilled Software Asset Management Professional to join our team at Smartsheet. In this role, you will be responsible for managing and optimizing our software assets to ensure compliance and efficiency.

Key Responsibilities:

• Perform daily management of IT software/hardware related tickets / requests in our asset management system & SaaS solution.

• Maintain and manage Internal Software catalog within Service Request Portal.

• Manage and process Software Renewals on a regular basis, utilizing and maintaining the software renewal calendar.

• Communicate and partner with Corporate A/P and Procurement teams regarding Renewals, POs, and invoice process for all Software purchases.

• Work with vendors to identify and negotiate pricing and availability, resolve discrepancies, expedite orders, and maintain ongoing relations.

• Work in conjunction with IT and suppliers to identify new software products and changes to existing products to be sourced.

• Maintain software license compliance and positions throughout each software lifecycle including deploy, manage, harvest, retire.

• Partner with all departments to ensure Software for new employees and exiting employees are coordinated, assigned & licensed.

• Generate and distribute various reports, including software compliance reports and perform trend analysis reports.

• Execute and maintain documentation of procedures, processes, and reports concerning software management/ licensing issues and adhere to audit standards.

• Take part in other ITSM processes or as required, perform as a backup to maintain operational activities.

• Transmit Software & Hardware purchase orders to vendors and confirm that orders are tracked and have been received on the necessary timeline.

• Coordinate with other departments to ensure current service and hardware offerings are up to date with departmental needs.

• Assist with management of IT Assets in the CMDB.

Requirements:

• 4+ years experience working with a CMDB, Asset Management database

• 4+ years of ITSM tool experience (ServiceNow, BMC, Freshservice)

• Strong knowledge of IT Software & Hardware

• Understanding of ITIL & ITAM methodology

• Strong vendor management and communication skills

• Strong knowledge of IT Service Management processes

• Strong ability to carry out assigned tasks independently with minimal supervision

• Excellent at performing multiple tasks at the same time without error

• IAITAM Certification, such as CSAM, CHAMP and CITAM

• Fluent in the English language

• Ability to work from the CR office in San Jose, at least 2 days a week

Perks & Benefits:

Fully paid Health & Life insurance for full-time employees and family members

Equity - Restricted Stock Units (RSUs) for eligible roles

Monthly stipend to support your work and productivity

Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.

12 days paid Vacation + Flexible Time Away Program

20 weeks fully paid Maternity Leave

12 weeks fully paid Paternity/Adoption Leave

Personal paid Volunteer Day to support our community

Opportunities for professional growth and development including access to LinkedIn Learning online courses

Company Funded Perks including a counseling membership and your own personal Smartsheet account

Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.



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