Business Payment Solutions Associate

hace 1 semana


San José, San José, Costa Rica Convera A tiempo completo

We are seeking a highly motivated and organized Business Payment Solutions Associate to join our team at Convera, the largest non-bank B2B cross-border payments company in the world.

About the Role:

The primary responsibility of this role is to provide exceptional customer support by efficiently handling client inquiries and resolving issues in a timely manner. This includes facilitating positive client experiences through responsive service delivery, adhering to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and maintaining accurate Salesforce records.

Key Responsibilities:

  • Handle client requests and resolve multi-channel transaction queries promptly and professionally.
  • Collaborate with Sales teams to meet additional client needs and increase revenue opportunities.
  • Maintain up-to-date knowledge of business and product information to effectively communicate with clients.
  • Ensure accurate SFDC records and deliver high-quality interactions with clients.
  • Participate in team initiatives and contribute to process improvements.

Requirements:

  • Excellent written and verbal communication skills in English and French.
  • Ability to navigate computerized data entry systems and office productivity tools like MS Office, Outlook, Excel, and Salesforce.
  • Familiarity with professional telephone etiquette and the ability to develop rapport with external customers.
  • High degree of accuracy, attention to detail, and self-motivation.
  • Ability to work under pressure, meet deadlines, and maintain a high sense of urgency.
  • Strong teamwork and problem-solving skills.

Benefits and Perks:

  • A market-competitive monthly gross salary: $**60,000**.
  • An annual bonus opportunity based on role level.
  • Great career growth and development opportunities in a global organization.
  • Generous insurance coverage for health, disability, and life.
  • Paid holidays, time-off policies, and leave policies for life events.
  • Paid volunteering opportunities (5 days per year).
  • Hybrid mode with 2 days at the office.

About Convera:

We are a diverse and inclusive organization that values innovation, growth, and collaboration. Our teams care deeply about delivering value to our customers, making Convera a rewarding place to work. If you're looking for an exciting challenge in a dynamic environment, we encourage you to apply.



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