Accounting Operations Supervisor
hace 1 semana
**About the Bosch Group**
Bosch is a leading global supplier of business process outsourcing solutions for complex business processes and services. Our division develops integrated and innovative service solutions in the areas of mobility, monitoring, and customer experience.
We support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
Job Summary:
The Bill to Cash Supervisor is responsible for overseeing the end-to-end Invoice to Cash process in our Business Service Center. This role involves supervising a team to complete daily tasks, planning and coordinating activities, and maintaining accurate records.
Main Responsibilities:
- Research and reconcile overdue accounts/invoices
- Maintain accurate records of past due accounts & collection efforts
- Process & send statements
- Maintain customer files
- Perform customer portfolio auditing functions accurately and meet audit deadlines
- Handle customer communication with different business units
- Lead processes and activities required in the invoice to cash/ deduction process through training, skill acquisition, and continuous improvement
- Coordinate daily activities such as vendor invoices validation, payment proposal preparation, vendors reconciliation, inter-unit transactions, dispute management
- Supervise team, conduct one on ones, evaluate team performance and administrative tasks
- Review team results with the Business Partner and implement improvements in the process
- Develop and manage staffing for all service delivery areas
- Monitor, track and improve productivity and track key performance indicators
- Manage escalated issues within the process and from customers from Regional Accounting organizations and Business Units
- Disciplinary measures and appraisal interviews
- Ensure that all processes adhere to standard process and technology where applicable
Qualifications:
- Studies in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- University degree
- Minimum of 5 years in an accounts receivable role specific to collections cash and deductions or related fields
- Experience in a business service center preferred
- Strong computer skills including MS Office (Excel) and Power BI
- Experience with ERP (SAP, AS400) systems and banking portals preferred
- English level B2+
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