Data Governance Specialist
hace 1 día
About the Role:
The successful candidate will be responsible for developing expertise on data governance and processes, including master data set-up, monitoring work queues, completing assigned tasks within SLA targets, and coordinating with the global Master Data Global Operations Support team.
Key Responsibilities:
- Develop expertise on data governance and processes
- Monitor work queues for new requests and complete assigned tasks within SLA targets
- Coordinate with the global Master Data Global Operations Support team to meet Service Level Agreements
- Facilitate data collection process and output for SAP, including follow-up with the business on missing fields or incorrect data
- Maintain business group workflow/routing configuration information
- Provide reports to assigned business teams to enable end-to-end process visibility
- Identify opportunities to improve data quality and reduce cycle time
- May include coordination activities such as follow-up on data collection delays, data collection process administration, legacy process delays, product costing failures, and/or responding to general Master Data related questions or issues
- Create training materials, process flows, and procedures
- Be a point of contact for Division(s) for Material requests (new Material setup, Material extensions for sales org/plant, and reactivation, product hierarchy)
- Escalate issues as needed
Requirements:
- Bachelor's degree or higher from an accredited university
- 2-3 years of work experience in shared service centers, customer service or master data management, supply chain or manufacturing
- Business level fluency in English (B1 or higher) both spoken and written
- Spanish (Advanced) or as a primary language
- Detailed oriented and enjoys working with operational transactional processes
- Collaborative Team player, analytical and proactive
- Excellent communication skills
- Ability to learn quickly
- Experience using data collection master data tools (SAP, Salesforce, Legacy Systems)
- Microsoft Tools (Excel, Word, PowerPoint)
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