Data Governance Specialist

hace 1 día


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

About the Role:

The successful candidate will be responsible for developing expertise on data governance and processes, including master data set-up, monitoring work queues, completing assigned tasks within SLA targets, and coordinating with the global Master Data Global Operations Support team.

Key Responsibilities:

  • Develop expertise on data governance and processes
  • Monitor work queues for new requests and complete assigned tasks within SLA targets
  • Coordinate with the global Master Data Global Operations Support team to meet Service Level Agreements
  • Facilitate data collection process and output for SAP, including follow-up with the business on missing fields or incorrect data
  • Maintain business group workflow/routing configuration information
  • Provide reports to assigned business teams to enable end-to-end process visibility
  • Identify opportunities to improve data quality and reduce cycle time
  • May include coordination activities such as follow-up on data collection delays, data collection process administration, legacy process delays, product costing failures, and/or responding to general Master Data related questions or issues
  • Create training materials, process flows, and procedures
  • Be a point of contact for Division(s) for Material requests (new Material setup, Material extensions for sales org/plant, and reactivation, product hierarchy)
  • Escalate issues as needed

Requirements:

  • Bachelor's degree or higher from an accredited university
  • 2-3 years of work experience in shared service centers, customer service or master data management, supply chain or manufacturing
  • Business level fluency in English (B1 or higher) both spoken and written
  • Spanish (Advanced) or as a primary language
  • Detailed oriented and enjoys working with operational transactional processes
  • Collaborative Team player, analytical and proactive
  • Excellent communication skills
  • Ability to learn quickly
  • Experience using data collection master data tools (SAP, Salesforce, Legacy Systems)
  • Microsoft Tools (Excel, Word, PowerPoint)


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