Thermo Fisher Scientific HR Shared Services Analyst

hace 2 meses


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo
About the Role

We are seeking a highly skilled and detail-oriented HR Shared Services Analyst to join our team at Thermo Fisher Scientific.

Job Summary

The successful candidate will be responsible for delivering high-quality HR services to our employees, ensuring excellent customer experience and operational performance. This role involves responding to inquiries related to HR policies and procedures, advancing cases to relevant partners, and providing support for escalated cases.

Key Responsibilities
  • Deliver first-line and second-line support for HR inquiries across the employee lifecycle, from new hires to employees leaving the business.
  • Perform accurate filing and execution of transactions for general HR data processing in support of HR functions.
  • Achieve stated performance measures and adhere to established customer service standards.
Requirements

To succeed in this role, you should have previous experience (2-3 years) in general human resources, shared services, or customer service. You should also possess advanced knowledge of HR systems, case handling procedures, overall HR policies and procedures, and COE policies and procedures.

Additionally, you should be able to interpret and communicate HR policies, procedures, and programs. Critical thinking, problem-solving, and judgment skills are essential in this role, as well as a service-oriented attitude and willingness to learn.

You should be able to prioritize and organize a high-volume workload and maintain a positive attitude. English language proficiency (reading, writing, and speaking) is required.

What We Offer

We offer a competitive salary range of $65,000 - $85,000 per year, depending on your level of experience. In addition, you will receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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