Business Analyst I Role

hace 2 días


San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

Job Summary

We are seeking a highly skilled Business Analyst to join our team at Sgf Global. In this role, you will be responsible for delivering high-quality reviews of ELA software deployment reports and analyzing ELA terms and conditions.

Key Responsibilities

  • Analyze ELA terms and conditions in conjunction with the review process to ensure customer compliance.
  • Provide ELA reporting data analytics and analysis to measure success and drive strategic initiatives.
  • Track and report key performance indicators, utilization, and dashboard metrics to identify areas for improvement.
  • Maintain expertise in product licensing terms and conditions and comprehensive knowledge of employer products.
  • Make decisions on completing analysis based on customer contracts and reports submitted.
  • Work with internal teams to ensure updates to customer records occur in internal systems.
  • Resolve queries with customers, account managers, sales executives, and internal teams in an accurate and timely manner.

Requirements

  • Bachelor's degree in Business Administration, Finance, Law, or Accounting preferred.
  • Experience working in License Compliance, Auditing, Accounting, or Financial Data Analysis required.
  • Strong auditing, analytical, and problem-solving skills required.
  • Experience working successfully in the software/technology sector and global matrix-managed environment.
  • Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously.

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