Enterprise Systems Infrastructure Specialist

hace 7 días


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

**Job Summary:**

A dedicated Systems Engineer for the Global Messaging Services team at Thermo Fisher Scientific performs a wide range of activities related to managing Microsoft Exchange and Microsoft Teams in a large enterprise hybrid environment.

Key Responsibilities:

  • Administer and maintain various Microsoft Exchange systems in use at Thermo Fisher, including both Exchange Online and on-premise environments.
  • Manage the Microsoft Teams environment, configuring policies, deploying custom and third-party apps, and providing general support.
  • Maintain globally distributed cloud and on-premise appliances supporting our enterprise messaging systems.
  • Execute mailbox migrations from on-premises to cloud and Tenant to Tenant.
  • Fulfill work requests and resolve issues using our corporate Service Desk Management tool for prioritization and tracking.
  • Respond promptly to user requests and issues, communicating progress and resolution to colleagues.
  • Participate in the 24x7 on-call rotation, addressing alerts from the Global IT Operations Center or Major Incident Managers for issues within their scope.

Requirements and Qualifications:

  • Minimum five years of professional experience administering and maintaining Microsoft Exchange Online/Office 365 or Microsoft Teams in a medium to enterprise organization.
  • Working knowledge of current Microsoft Office 365 licensing.
  • An associate's degree or equivalent in Information Systems, Computer Science, or another technical field is desired; additional direct and applicable professional experience may be substituted.
  • Excellent customer service skills with the ability to work calmly under pressure and communicate effectively with executives and colleagues.
  • Strong troubleshooting skills with the ability to logically resolve problems and collaborate with cross-functional teams.
  • Solid communication skills, both written and verbal, to convey complex technical information to non-technical end-users.


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