Data Analysis and Quality Assurance Specialist
hace 3 semanas
**About Bosch Service Solutions**
We are a leading global supplier of Business Process Outsourcing for complex business processes and services.
Our innovative service solutions leverage the latest technology and the Internet of Things to support national and international customers in more than 35 languages.
With around 9,000 associates at 27 locations, we deliver integrated solutions in the areas of Mobility, Monitoring, and Customer Experience.
**Job Overview**
We are seeking an experienced Data Analysis and Quality Assurance Specialist to join our team in the Americas region.
The successful candidate will be responsible for analyzing and troubleshooting key performance indicators (KPIs) and productivity metrics, as well as collaborating with customers and participating in transitions and migrations.
As a leader, you will oversee work instruction updates, drive Continuous Improvement Projects (CIP), and develop complex KPIs and productivity reports in our Business Service Center.
**Key Responsibilities**
- Provide backup support to supervisors as needed.
- Participate in meetings, workshops, and migrations.
- Troubleshoot urgent and complex cases through 5 Whys reviews.
- Serve as a second escalation point of contact.
- Assist with the 'Meet and Coach' Program.
- Mentor junior team members to become experts.
- Set objectives and analyze deviations to prepare Key Performance Indicators (KPIs).
- Maintain up-to-date dashboards and justify volume fluctuations.
- Ensure quality assurance and team responsibility.
- Produce productivity reports and cross-check them.
- Train new hires by shadowing processes and evaluating their performance.
- Act as a key user for migrations and testing.
- Maintain up-to-date work instructions within the team.
- Propose and lead continuous improvement ideas.
- Conduct root cause analysis and deviation resolution for vendor/customer master data process.
- Participate in tactical meetings.
- Perform other functions related to the position.
**Requirements**
- Advanced degree in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering).
- Strong computer skills, including MS Office (Excel).
- 5+ years of experience with ERP systems (SAP preferred).
- 5+ years in accounts receivable, accounting experience, account payable, or finance.
- Experience with Power BI is required.
- Experience in business service centers is preferred.
- Customer service orientation, leadership, teamwork, problem-solving, and English proficiency (B2+). We estimate that this role offers a salary range of $90,000 - $120,000 annually.
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