Advisory Technical Expert

hace 4 días


San José, San José, Costa Rica Microsoft A tiempo completo

Are you passionate about delivering exceptional customer experiences? Do you have a knack for technical expertise and enjoy sharing your knowledge with others?

About the Role

We're seeking a Technical Support Advisory to join our Customer Experience and Success team at Microsoft. In this role, you'll work closely with Support Engineers to ensure they have the necessary technical capabilities to meet customer needs.

Responsibilities:

  1. Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content
  2. Own Case management duties (technical review, triage, incoming inspection for SIE, case progression, impact to customer wellness)
  3. Enable swarming and collaboration activities, including advanced troubleshooting

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work effectively in a fast-paced environment


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