Payroll Process Optimization Lead

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Role

As a Payroll Automation Manager at Amzn Support Srvcs Costa Rica, you will be responsible for driving the transformation of our payroll processes. This involves collaborating with cross-functional teams to design and implement automated solutions that meet the evolving needs of our customers.

Key Responsibilities:

  • Lead the development of business requirements and translate them into technical designs.
  • Facilitate discussions with operations and partner teams to map current state processes and identify areas for improvement.
  • Create and maintain software development artifacts, including requirements documentation and test cases.
  • Design future-state processes that meet customer needs and collaborate with stakeholders to establish success criteria.
  • Plan and facilitate UAT and production-parallel stages to ensure seamless go-live transitions.
About the Team

The Payroll Transformation team is dedicated to enabling global payroll operations, support teams, and payroll partner teams in delivering exceptional customer experiences. Our team consists of experts from various backgrounds, including program delivery, project management, change management, lean six sigma, business analysis, and technology. We strive to provide sustainable solutions that drive payroll growth and deliver a best-in-class customer experience.

A strong preference is given to candidates with finance, payroll, or HRS background, although it's not required. A proven ability to handle confidential information, courage to stand up for ideas within guidelines, excellent interpersonal skills, and 2+ years of experience in the payroll industry are essential.


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