Loan Verification Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

We are seeking a skilled Loan Verification Specialist to join our team at Bill Gosling Outsourcing. This role involves interacting with potential borrowers to guide them through the documentation requirements and answer questions regarding income verification.

The ideal candidate will be passionate about customer service and delivering a quality customer experience. They will be self-motivated and target driven with a history of exceeding company targets.

Key responsibilities include:

  • Obtaining and evaluating information and documents for authenticity and accuracy
  • Providing excellent customer service and resolving customer complaints in a timely manner
  • Working collaboratively with the team to achieve sales and customer service goals

Requirements include:

  • English Proficiency minimum of CEFR B2
  • Minimum of 1 year of customer service experience, preferably in a call center environment
  • Ability to work full-time from office

Benefits include:

  • Monthly salary starting at $850 USD for 3 months with potential to earn up to $900 USD + bonuses based on performance
  • Birthday day off (paid)
  • Marriage Leave (3 days paid)
  • Bereavement Leave (3 days paid)
  • Free counseling sessions
  • Point-to-point transportation (depending on schedule)
  • Annual merit increase
  • Asociacion solidarista
  • Free parking for all employees
  • Free coffee/tea all day long
  • Casual Dress Code
  • An amazing work culture where you can learn and grow
  • Opportunities for internal growth within the company
  • New site
  • Beautiful state of the art office with a great view
  • Variety of shifts including mornings, afternoons, evenings, and weekends
  • Onsite games room with a rest & relaxation area
  • Great opportunity for university students

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel. We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information.

Job Types: Permanent, Full-time

Salary: From ¢450,000.00 per month


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