Knowledge Base Administrator

hace 2 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Overview

Auxis is seeking a Knowledge Base Specialist to join our team. This role involves capturing, updating, and formatting process documentation for the knowledge base.

Main Responsibilities

  • Capturing, updating, and formatting process documentation for the knowledge base.
  • Administering and uploading HR policy updates based on direction from the Associate Relations team.
  • Ensuring knowledge base structure and guidelines are being adhered to.
  • Synthesizing information assets for associate education, communication, and other training initiatives.

Requirements

  • Bachelor's degree in business or a related field.
  • 2 years of experience managing data, content, or business processes.
  • 2 years of experience managing Knowledge base articles in ServiceNow.
  • English proficiency level C1+


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