Senior IT Professional
hace 4 días
As a Senior IT Analyst at Hitachi Solutions, you will play a critical role in ensuring the smooth operation of our IT systems. This includes providing technical support for employees, troubleshooting and resolving technical issues, and collaborating with other departments to review and analyze hardware, software, and service needs.
ResponsibilitiesYour key responsibilities will include:
- Providing day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs
- Troubleshooting, resolving, and escalating incidents and service requests while meeting service-level objectives
- Collaborating with other departments to review and analyze hardware, software, and service needs
- Conducting employee onboarding and departure processes, including account creation/management, hardware assignment, deployment, and inventory tracking
To be successful in this role, you will need:
- A minimum of 5 years' experience in an IT Analyst, Systems Administrator, or similar role
- Strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies
- Strong English verbal and written communication skills, positive attitude, with the ability to present complex technical information in a clear and concise manner to a variety of audiences
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