Senior Operations Team Lead

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Company Overview:

3M is a global science-based technology company with a long history of innovation and commitment to improving lives.

We are seeking an experienced Senior Operations Team Lead to join our team, responsible for overseeing the Order Document Intake (ODI) process.

About the Role:

This leadership position requires a strong operational mindset, excellent communication skills, and experience in managing cross-functional teams.

The successful candidate will lead a high-performing team, driving efficiency, productivity, and quality in the ODI process.

Key Responsibilities:

  • Lead and develop a team of operations specialists, providing coaching, training, and mentoring to ensure individual and team success
  • Develop and implement process improvements, ensuring compliance with regulatory requirements and 3M's policies
  • Collaborate with stakeholders to identify and resolve operational issues, ensuring timely resolution and minimal impact on customers
  • Manage performance metrics, reporting, and analytics to drive continuous improvement
  • Communicate effectively with team members, management, and external partners to achieve business objectives

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or related field
  • Minimum 3 years of experience in operations leadership, preferably in a customer-facing environment
  • Proven track record of leading high-performing teams, driving process improvements, and achieving business results
  • Excellent communication, interpersonal, and problem-solving skills
  • Strong analytical and technical skills, with ability to analyze data and make informed decisions

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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