Digital Solutions Analyst

hace 2 días


San José, San José, Costa Rica Pfizer A tiempo completo

Why Patients Need You

Pfizer's Global Business Service is deploying a cutting-edge solution in ServiceNow, known as Fuse. As the GBS CSM Squad Process Analyst, you will help plan and deliver solutions to support Colleagues in accessing their Pfizer services.

In this role, we are looking for a colleague that is collaborative and has a passion for using technology to solve problems. Your focus and ability to meet team targets will help in completing important deliverables on time.

You will be responsible for designing and maintaining Information Systems to enable the Global Business Services group support the enterprise. This includes Customer Services Management Systems Governance, including the revision of manuals, code lists and documentation.

You will analyze and validate data between GBS systems and ensure compliance and proper handling of records and documentation. Additionally, you will provide system and process information for analysis and decision making, statistical data and other reports as required.

Key responsibilities include:

  • Working as part of the GBS CSM squad to develop project and iteration timelines based on business requests.
  • Collaborating with Digital and GBS CSM Business Owners to define and communicate as-is and to-be business processes within the ServiceNow CSM module.
  • Translating business requirements into acceptance criteria for user stories.

**Requirements**:

  • Bachelor's Degree or equivalent experience in Computer Science, Business, or an affiliated field.
  • Ability to bridge the gap between business needs and digital solutions.
  • 3-5 years of experience working with Digital and the business, to design and implement digital solutions.


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