Senior Embedded Systems Engineer

hace 4 semanas


San José, San José, Costa Rica Wind River A tiempo completo

**About Wind River**

Wind River is a global leader in delivering software for mission-critical intelligent systems. The company has been an innovator and pioneer for over four decades, powering billions of systems that require the highest levels of security, safety, and reliability.

Wind River helps customers across various industries solve complex technology challenges on their journey toward the new intelligent machine economy.

The company's software powers the safest, most secure systems in the world, including NASA space missions and 5G milestones.

**About the Opportunity**

You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues.

**Responsibilities**:

• Debug and resolve customer issues in a timely and professional manner.

• Establish a deep understanding of customer needs and leverage those insights to provide outstanding solutions.

• Manage ongoing bugs/incidents, system configuration, and testing for Wind River products.

• Engage in internal and customer-facing meetings.

• Work with cross-functional teams to improve Wind River support processes.

• Proactively contribute content to the various Knowledge Bases within Wind River.

• Document problems for Knowledge Base so that customers may solve similar problems on their own in the future.

**Qualifications**

• 4-6 years' experience required.

• Experience with RTOS/Embedded Linux.

• Familiarity with Wind River Systems products and VxWorks a plus.

• Experience with NFV, OpenStack, DPDK, SDN, security-enhanced Linux, virtualization, VOIP, networking security a plus.

• Understanding of CVEs and Security vulnerabilities affecting the devices running the Wind River OSes.

• Familiarity of major processor families: PowerPC, Intel, ARM, and RISC-V, including multi-core.

• Excellent written and oral communication skills.

• Linux and Windows host environments.

• Troubleshooting and debugging issues in a real-time embedded environment.

• Exceptional team player who works well in a collaborative environment.

• Self-managed, fast learner with the desire and ability to master new technologies.

**Benefits**

• Workplace Flexibility: Hybrid Work

• Medical insurance: Private health insurance

• Vacation and Time off: Employees are eligible for various types of paid time off.

• Wellness reimbursement: To promote healthy living and encourage employees' well-being.

• Tuition reimbursement

• Employee association

• Wellness Benefits through Unmind

Wind River is a great place to work, with a unique culture based on growth mindset, customer focus, and diversity, equity, inclusion & belonging.



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