Technical Support Specialist
hace 4 días
Microsoft's Customer Experience & Success (CE&S) organization is a global team of professionals dedicated to delivering exceptional customer experiences. As a Technical Support Specialist in our Azure Monitor/Billing team, you will play a crucial role in ensuring the seamless operation of our cloud-based services. Your primary responsibility will be to troubleshoot and resolve complex technical issues for our customers, collaborating with cross-functional teams to identify and implement solutions.
The ideal candidate will possess a strong background in cloud computing, with experience in Azure Monitor/Billing or similar technologies. Proficiency in languages such as C#, Java, or ASP.NET/MVC is highly desirable, as well as knowledge of Windows OS, Client/Server architecture, TCP/IP, and HTTP. Excellent problem-solving skills, communication, and customer service skills are essential for success in this role. We are looking for individuals who are passionate about delivering high-quality support and can thrive in a fast-paced environment.
Responsibilities:
- Response and Resolution: Review, investigate, and solve customer technical issues, collaborating within and across teams, and leveraging troubleshooting tools and practices.
- Readiness: Participate in communities with peer delivery roles and develop specific technical and professional proficiency through training and readiness.
- Product/Process Improvement: Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
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