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Salesforce Support and Improvement Coordinator

hace 7 días

Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Key Responsibilities

The CRM Analyst will play a crucial role in supporting businesses and CO users in managing their relationships, data, and associated information through our CRM tool. This position requires a unique blend of technical expertise, strong customer service skills, and effective communication.

  • Monitor and respond to CRM work queues for new requests (cases).
  • Resolve issues efficiently, adhering to cycle times and SLAs.
  • Manage various CRM Support cases, ensuring timely completion and satisfaction.
  • Collaborate with other teams to address and escalate issues effectively.
  • Administer user databases in Salesforce for the Americas Area.
Requirements
  • Strong analytical skills and attention to detail.
  • Excellent customer service and communication skills.
  • Ability to work collaboratively as part of a team.
  • Proficient in Microsoft Excel and CRM systems.
  • Experience working in a fast-paced, dynamic environment.

We strive to create a diverse and inclusive workplace that offers opportunities for growth and development. If you are a motivated professional with a passion for customer service and problem-solving, we encourage you to apply for this exciting role.