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Highly Skilled Network Operations Expert Wanted
hace 1 semana
At Experian, we empower consumers and our clients to manage their data with confidence. Our company description goes beyond just providing information - we help individuals take financial control, businesses make smarter decisions, and lenders lend more responsibly. We're a global team of 20,000 people operating across 44 countries, continuously investing in new technologies, talented people, and innovation.
The Data Center Network Support role is a key part of our Global Operations Center team, responsible for monitoring and supporting various technology platforms, products, and services around the clock. This position requires a highly skilled individual who can utilize multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products, and services.
Key Responsibilities:
- Monitor data center operations via a wide array of tools to ensure maximum service availability
- Prompt and efficient triage and remediation of alerts and system notifications
- Manage high severity incidents, including technical bridge calls, incident documentation, and leadership notifications, adhering to ITIL standards
- Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
- Collaborate with Change Management to ensure changes align with policies
- Work with technical teams on change implementations
- Analyze system and service trends in support of Continual Process Improvement
- Develop and document operations center processes and procedures
- Mentor new team members
- Stay current on Experian platforms, products, and service offerings
Requirements:
- Bachelor's degree or minimum 2-4 years related Command Center / Network Operations Center experience OR combination of the two
- Proficient Tier 1 and 2 network troubleshooting technical skills discipline (CCNA / CCNP certification is an advantage)
- Working knowledge of a wide array of technology systems, tools, and utilities and how they function within a large Enterprise Datacenter environment
- Familiarity with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, etc)
- Experience engaging and escalating with ISP's and network service providers
- Ability to learn new technologies quickly
- Working knowledge of Incident Management & High Priority Case Management
- Excellent Customer Service, client-facing skills
- Experience working in a globalized IT services environment
- Excellent English (oral and written) and good communication skills
What We Offer:
- Medical, life, and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
We value diversity, equity, and inclusion and strive to create a thriving, inclusive, and diverse team where everyone feels welcome and empowered to contribute. Join us in creating a better tomorrow together.
