System Operations Analyst

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Job Overview:**

We are looking for a System Operations Analyst to join our team. This role will be responsible for ensuring the smooth operation of our production systems and processes, working closely with various stakeholders to identify and resolve any issues that may arise.

The ideal candidate will have at least 3 years of experience in computer operations or a related field, with a strong understanding of Windows Server operating systems and Linux administration. Experience with TCP/IP networks and various tools like Dynatrace, SolarWind, ServiceNow, Jira, SysDIG, VSphere, MSMQ is also desired.

Main Responsibilities:

  1. Act as primary technical contact during shift for system monitoring, triage, and coordination of systems issues.
  2. Troubleshoot and resolve server issues.
  3. Perform daily and routine checklists including file transmission, report generation, connectivity checks, file manipulation, and job validation.
  4. Diagnose and resolve data provider issues as needed.
  5. Track open issues and report to customer support, development, and/or clients until resolution is obtained.
  6. Maintain processes, scripts, encryption keys, credentials, and other key information used in file transmission processes.
  7. Work with development to modify and/or create new scripts and processes as needed.
  8. Create and maintain documentation about data provider connectivity, scripts, schedules, and contact information.
  9. Periodically cover shifts for other team members.
  10. Perform system maintenance tasks such as service restarts and server patching.
  11. Ensure new production/feature rollouts are coordinated through Production Control, including any documentation and checklists required.

Requirements:

  • At least 3 years' experience in computer operations or a related field.
  • Experience with Windows Server operating systems.
  • Desired experience with Linux administration.
  • General knowledge of TCP/IP networks and experience troubleshooting connectivity issues.
  • Knowledge or experience with various tools like Dynatrace, SolarWind, ServiceNow, Jira, SysDIG, VSphere, MSMQ.
  • General experience with server virtualization.
  • Experience in computer operations.
  • Strong attention to detail with routine tasks and checklists is essential.
  • General knowledge of healthcare eligibility and claims data is a plus.
  • Excellent verbal and written communication skills.

What We Offer:

We offer a range of benefits to our employees, including medical, life, and dental insurance, an international share save plan, flexible work arrangements, paid time off, annual performance bonus, education reimbursement, family bonding, bereavement leave, referral program, and more.



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