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Customer Success Technician

hace 7 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
Key Responsibilities
  • Provide technical support and troubleshooting services to customers worldwide.
  • Work with cross-functional teams to resolve complex issues and deliver timely resolutions.
  • Built software tools and training materials to enhance customer experience and knowledge base.
  • Collaborate with customer account teams to ensure total customer satisfaction and represent customer needs to product management and engineering.