Network Infrastructure Maintenance Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Infrastructure Analyst 2 role plays a vital part in the Technology Infrastructure team, focusing on LAN / WAN and help desk administration activities. Responsibilities include network maintenance, technical guidance, and security coordination.

Key objectives of this position involve using infrastructure technology knowledge and identified policies to process data, resolve issues, and execute administrative tasks efficiently.

Key responsibilities include:

  • Determine and rectify problems through evaluative judgment, troubleshooting, and analysis
  • Ensure successful completion of data loads and batch processing
  • Participate in testing activities, including the creation and execution of basic test scripts
  • Execute project plan tasks
  • Collaborate with the team in control activities (risk assessment, self-assessment, COB, audit, etc.) and make recommendations for enhancements
  • Evaluate issues using existing procedures or similar experiences; recommend and implement solutions
  • Effectively communicate ideas and information in a concise manner

Required qualifications for this role include:

  • 0-2 years of experience in a Technology Infrastructure position
  • Able to convey technical concepts to non-technical audiences
  • Able to work with virtual and in-person teams under pressure or deadlines
  • Effective written and verbal communication skills
  • Strong analytical and diagnostic skills

This job description provides an overview of key responsibilities and expectations. Other job-related duties may be assigned as required.



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