Warranty Claims Processor
hace 23 horas
About the Position
We are seeking a highly organized and detail-oriented individual to fill the position of Warranty Claims Processor at Emerson Process Management. The successful candidate will be responsible for processing RMA and Advanced Warranty Orders, verifying model accuracy, and ensuring all customer requirements are met.
Key Tasks
- Process RMA and Advanced Warranty Orders.
- Verify model accuracy and enter/administer RMAs and AR orders.
- Review customer specifications and verify model numbers.
- Offer alternative solutions when required and provide customers with an evaluation of RMA based on the RMA evaluation report.
- Review Commercial terms and conditions to ensure compliance with prior agreements and established guidelines.
Requirements
- Advanced student or bachelor's degree in Business Administration.
- Minimum 6 months of work experience in a customer-facing role.
- Fluent English (verbal and written) / minimum B2.
- Excellent communication skills.
- Strong customer service orientation and ability to respond quickly.
- Adaptive person and understanding of systems and processes.
- High commitment, proactiveness, and teamwork orientation.
- High attention to detail.
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