Auto Dialer Operations Specialist
hace 1 día
**About Us**
Credito Real USA Finance LLC is a leading automobile loan provider in the nation, seeking an experienced Auto Dialer Operations Specialist to join our team. As a seasoned professional in dialer system usage and data optimization, you will play a vital role in ensuring the efficient operation of our outbound dialer activity.
**Key Responsibilities**
- Perform daily uploads, downloads, and importing tasks with precision.
- Document and maintain accurate records of dialer activity.
- Analyze dialer-output data to identify potential problems and areas for improvement.
- Routinely run EVPH and other reports to inform decision-making.
- Create and update dialing campaigns, filter strategies, and reports.
- Monitor and adjust dialer system performance to optimize results.
- Provide front-line support to team members on dialer-related matters.
**Required Skills and Qualifications**
- Demonstrated experience in using dialer systems.
- Intermediate to advanced proficiency level with Microsoft Excel.
- Basic statistics knowledge and ability to analyze dialer-output data.
- Understanding of auto-dialer operations and concepts.
- Familiarity with database design principles, data structures, and optimizations.
**Preferred Qualifications**
- At least 1 year of experience in a call-center environment.
- Knowledge and experience in using dialer systems.
- Intermediate-advanced proficiency level with Excel.
- Experience with Livevox.
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