Customer Experience Management Director

hace 3 días


San José, San José, Costa Rica Micro Focus A tiempo completo

Job Summary: We are seeking a highly experienced Customer Experience Management Director to join our team. As a leader in the field of customer experience, you will be responsible for developing and implementing effective strategies to improve customer satisfaction and retention. You will manage the technical/service relationship between the company and customers, as well as between the company and subcontractors/vendors.

About the Role: This is an exciting opportunity to work with key customers and internal businesses/end user representatives (Infrastructure Support Managers, Client Managers, and Account Delivery Managers) to build the business. The ideal candidate will have experience in managing area(s), customer(s), or team(s) of company employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.

Key Responsibilities:

  • Develop and implement effective strategies to improve customer satisfaction and retention
  • Manage the technical/service relationship between the company and customers, as well as between the company and subcontractors/vendors
  • Collaborate with key customers and internal businesses/end user representatives (Infrastructure Support Managers, Client Managers, and Account Delivery Managers) to build the business

Requirements:

  • Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience
  • May hold Master's or advanced degree in related field
  • Typically 8+ years of relevant experience

Knowledge and Skills:

  • Leadership
  • Strategic Planning
  • Customer Relationship Building
  • Business Analysis and Business Planning
  • Financial Management/cost management
  • Project Management
  • In-depth understanding of technology in direct responsibility
  • General understanding of related technologies


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