Data Insights Consultant

hace 6 días


San José, San José, Costa Rica Microsoft A tiempo completo

About Microsoft

Microsoft's Customer Experience & Success (CE&S) organization is responsible for the end-to-end customer experience strategy, design, and implementation.

The Customer Service & Support (CSS) organization builds trust and confidence through delivering a seamless support experience, helping customers resolve issues quickly and prevent future problems from occurring.

Modern Life, Gaming and Customer Service Team Overview

This team comprises over 350+ Microsoft employees and 9,500+ Delivery Partners Advocates across 40 global sites.

We prioritize a people-first culture, adding value for every customer while ensuring their safety and security.

Fraud Prevention Mission

The CSS Fraud Prevention team aims to reduce loss within the support organization and safeguard customers, assets, empowerment programs, and trust.

Job Description

You will lead the technical approach behind the audit program identifying out-of-policy actions causing loss.

You will oversee a small delivery partner team and manage services directly.

This role offers flexibility in working arrangements, allowing you to partner with your manager to define your ideal work setup, whether in the office or remotely.

Key Responsibilities

  1. Leverage data insights to inform strategic decisions and drive business growth.
  2. Develop and implement effective solutions to prevent out-of-policy actions and associated losses.
  3. Collaborate closely with cross-functional teams to ensure seamless service delivery.
  4. Analyze complex issues and provide actionable recommendations to improve overall customer experience.
  5. Maintain up-to-date knowledge of industry trends and emerging best practices in customer experience and fraud prevention.

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