Guest Experience Expert

hace 2 días


San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

Job Overview

We are seeking a skilled Guest Experience Expert to join our team. As a key member of our staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and unique.

About Marriott International

Marriott Hotels is part of Marriott International's portfolio of brands. We strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe.

Your Role

  • You will take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • You will process operational needs, address guest requests, complete reports, and share the highlights of the local area.
  • You will ensure transactions feel like part of the experience.

Key Responsibilities

  • Creating a safe work place
  • FOLLOWING COMPANY POLICIES AND PROCEDURES
  • Maintaining confidentiality
  • Protecting company assets
  • Upgrading quality standards
  • Ensuring your uniform, personal appearance, and communications are professional.

Requirements

  • You will be on your feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).


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