Enterprise Technology Consultants

hace 6 días


San José, San José, Costa Rica Microsoft A tiempo completo

About Microsoft and SMC/Digital Sales

Microsoft's mission is to empower every person and organization on the planet to achieve more. Our Small, Medium, Corporate (SMC) and Digital Sales organization is one of the fastest-growing customer segments, with a goal to be Microsoft's next $100 billion-dollar business.

Job Description

We are looking for a Digital Technology Specialist - Dynamics 365 to join our team. In this role, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning.

Key Responsibilities

  • You will engage with customer technical decision makers, anticipate customer needs, and identify issues proactively through data gathering.
  • You will develop technical and market/industry knowledge to build credibility with customers individually or at scale.
  • You will ensure technical wins for core technologies by driving technical discussions with customers.
  • You will improve customer interactions through feedback and observation.
  • You will leverage foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.
  • You will engage in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.
  • You will share competitive insights from customer sessions with colleagues and escalate/resolve competitive situations to influence compete strategies.
  • You will act as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resource items across communities so they can be added and prioritized.
  • You will collaborate with team members to monitor and analyze customer usage of key/prioritized Microsoft solutions/products that support customer's business outcomes.
  • You will identify opportunities to promote usage.
  • You will identify and apply existing demonstration assets.
  • You will demonstrate and oversee demonstrations of solutions based on specific Microsoft products through initial engagements.
  • You will present and apply reference architectures across technologies/solution areas to partners or customers for their technology sets.
  • You will expand awareness of and begin practicing digital transformation sales methodologies.
  • You will build your own readiness plan and proactively identify learning gaps.
  • You will grow domain knowledge and practice digital transformation sales methodologies.


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