Cloud Systems Support Engineer

hace 4 días


San José, San José, Costa Rica Canonical - Jobs A tiempo completo

About the Role

We are seeking a talented Cloud Systems Support Engineer to join our team at Canonical. In this role, you will provide expert-level technical support for customers leveraging Ubuntu and open source products.

Your Key Responsibilities

  • Investigate and resolve complex customer problems related to Canonical's portfolio of products.
  • Engage directly with customers through phone, ticketing system, and remote sessions to resolve their issues.
  • Participate in a regular weekend working rotation.
  • Contribute new knowledge base articles and maintain existing articles to ensure shared knowledge and lessons learned are available to customers.
  • Understand the Ubuntu development process to set customer expectations correctly on timeline for a fix.

Requirements

  • Excellent verbal and written communication skills in English.
  • Hands-on experience supporting Linux systems, including virtualization, containers, storage technologies, networking, and cloud computing.
  • Troubleshooting experience, including basic reading of stack traces and understanding OS and application-level bugs.
  • Programming fundamentals in any language.
  • Customer support experience, prioritizing customer needs and communicating clearly.

Benefits

  • 100% work-from-home flexibility.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Award-winning company culture.


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