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Customer Service Associate
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Job Overview
We are seeking a highly skilled Customer Care Analyst to join our team at Emerson. As a key member of our customer service team, you will be responsible for providing exceptional support to our internal and external customers.
Main Responsibilities
- Process customer orders in a timely and accurate manner using Salesforce, SAP, and Oracle systems.
- Create, retrieve, open, and validate customer purchase orders prior to inputting them in the Salesforce and Digital Platforms.
- Perform daily hold reports and resolve any discrepancies or issues that may arise.
- Manage customer set up activities to ensure accurate processing of orders and delivery of goods and services.
- Handle daily disputes requests received from account payable team and customers for issues with payments, taxes, freight charges, incorrect address, and PO updates.
Required Skills and Qualifications
- High School Diploma / GED from an accredited school or institution.
- Minimum 3-5 years of experience in similar positions in sales support and customer service.
- Strong computer and analytical skills using the complete Office Package.
- Understanding of Global Market relate to Channel Partners, Resellers, and End Users.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced customer-centric environment.
- Ability to navigate multiple tools and systems including SAP, Salesforce, Microsoft Teams, Webex, Office Package, and Oracle.
About Us
We are Emerson, a leading company in the industry. We value our employees and strive to create a positive and supportive work environment. We offer competitive salaries and benefits packages to our employees. Our team is dedicated to providing exceptional support to our customers, and we are looking for like-minded individuals to join our team.
