Global Brand Protection Specialist

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Team:

We are an international team at Amzn Support Srvcs Costa Rica, chartered with making high-judgement decisions that help facilitate enrollment of brands within our programs. We work autonomously with the highest integrity, but we can also influence without authority because of our product knowledge and expertise.

In this role, you will partner with cross-functional teams to establish new standards and guidelines to improve the brand experience on Amazon. You will be responsible for managing a team of program managers that will perform investigations and deep dives into existing processes to facilitate enrollment of new brands, trademarks, users and benefits.

Key Job Responsibilities:

  • Manage small/medium sized team of program managers domestically and internationally
  • Develop creative methods and process for improving core metrics based on process improvement findings
  • Identify trends to influence and drive improvements to existing processes
  • Provide support for the most complex engagements
  • Accelerate customer adoption of new program features


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