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Global Incident Response Manager
hace 2 semanas
Experian is the world's leading global information services company, empowering consumers and clients to manage their data with confidence. As a Global Incident Response Manager, you'll join our Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services.
This critical role requires a strong understanding of IT Service Management (ITSM) processes and excellent communication skills to effectively engage with stakeholders during high-priority incidents. You'll utilize multiple monitoring tools to ensure the highest level of availability for Experian's infrastructure, products, and services.
As a key member of our team, you'll work closely with technical and customer engagement teams to ensure consistent communication and updates to clients. Your problem-solving skills and ability to articulate complex issues in an understandable way will be essential in this role.
Key Skills and Qualifications:- Strong understanding of ITIL processes and frameworks
- Excellent verbal and written communication skills
- Ability to collaborate and build relationships with diverse stakeholders
- Proven track record of working in a fast-paced, dynamic environment
We're seeking a highly motivated and results-driven individual who is passionate about IT service delivery and collaboration.
