Patient Care Coordinator
hace 1 día
Emora Health - Mission and Vision
At Emora Health, we are dedicated to providing virtual behavioral therapy for children, teens, and young adults in need of care. Our platform matches families with therapists to provide personalized care for a range of conditions, including ADHD, Anxiety, Depression, Trauma, and other personal challenges.
About the Role
This critical position ensures patients receive the care they need and enables Emora Health to reach more patients with high-quality care. As an early member of our growing world-class operations team, you will work closely with therapists and psychologists to coordinate care and identify opportunities to enhance patient operations and support workflows.
Your Responsibilities:
- Communicate directly with patients and their families to support patient onboarding, scheduling, and ongoing care.
- Partner with our therapists and psychologists to ensure seamless coordination of care.
- Identify new opportunities to enhance patient operations and support workflows.
- Develop and implement scalable processes to improve operational efficiency.
- Track and report operational performance across relevant KPIs.
Requirements and Qualifications:
- Excellent written and verbal fluency in English (C2 level certification desired).
- Passionate about supporting patients and their families in providing life-changing behavioral healthcare.
- An empathetic communicator who can understand and connect to a broad range of patients, families, and their needs.
- Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple patient processes.
- Demonstrated strengths in planning, time management, problem-solving, and attention to detail.
Benefits and Perks:
- Competitive salary.
- Opportunity for career growth.
- A chance to make a tangible difference in our patients' lives.
- A diverse and international team devoted to Emora Health's mission.
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