AWS Operations Specialist
hace 3 semanas
Amazon Web Services (AWS) is a leading cloud platform that offers a wide range of services to customers around the world. Our Sales, Marketing, and Global Services (SMGS) team is looking for an Operations Analyst in Costa Rica to support our AWS Field Sales teams.
Key Responsibilities:- Provide support to Sales Operations and Sales teams on account and territory management requests and other manual business operations workstreams.
- Analyze root causes for tool and system concerns and establish next steps to be communicated to internal stakeholders.
- Execute manual workflows to support larger Sales Operations mechanisms.
- Participate in the improvement of work processes and provide inputs based on internal customer feedback and process flow deep dives.
- Work with cross-functional teams to resolve issues in a timely manner.
- Occasionally retrieve and evaluate data using Excel and other data management/BI systems while ensuring data accuracy and security.
- Bachelor's degree in Finance, Economics, Statistics, Business, or a related field.
- Advanced English communication skills, both verbally and written.
- 2+ years of relevant professional experience in an operations support environment.
- Excel skills, including pivot tables and lookups.
- Experience working with a queue of requests with Service Level Agreements (SLA) and Accuracy targets against Standard Operating Procedures (SOP).
- Functional experience with quantitative, analytical, and organizational skills.
- Attention to detail and excellent problem-solving skills.
- Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
- Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations.
- Meets/exceeds Amazon's leadership principles requirements for this role.
- Meets/exceeds Amazon's functional/technical depth and complexity for this role.
We are open to hiring candidates to work out of one of the following locations:
San Francisco De Heredia, CRI
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