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Senior Data Analyst
hace 4 semanas
**Job Summary**
We are seeking a skilled Data Insights Specialist to join our team at Experian. As a key member of our Technology Business Management (TBM) function, you will play a crucial role in gathering and processing IT consumption data from various colleagues across Experian IT Services (EITS).
**Key Responsibilities**
- Initiate and execute processes to collect, validate, cleanse, transform, and store Experian's IT consumption data from multiple sources, ensuring data quality and integrity.
- Maintain data collection processes and workflows to ensure accurate and efficient data reporting.
- Analyze IT consumption trends and patterns, providing analysis and insights to support decision-making.
- Generate monthly reports and maintain dashboards to communicate consumption trends and insights to key stakeholders.
- Maintain and update TBM mapping structures related to cost, methodology, and charging logic.
- Collaborate with cross-functional teams to support monthly reporting, forecasting, and planning activities.
- Support change activities relating to TBM service maturity.
- Support ad-hoc requests for IT volume reporting and analysis.
- Drive continuous improvements in process efficiencies and system automation.
- Document and maintain updates for routine processes.
**Requirements**
- Bachelor's degree in Data Management or Management Information Systems or 8+ years of equivalent work experience.
- Experience-knowledge with tools like Alteryx, Power BI is a plus.
- Advanced analytical and data analysis skills, with the ability to draw concise insights from large sets of data.
- Solid understanding of IT infrastructure components, including server utilization, Storage, end-user, network, and communications.
- Knowledge of IT services and financial management processes, such as budgeting, cost allocations, infrastructure consumption, and utilization reporting is a plus.
- Experience working in ServiceNow and CMBD would be desired.
- Advanced Excel skills required.
- Strong English fluency.
- Demonstrated ability to drive continuous improvement and solve problems in a team environment.
- Ability to multi-task several important priorities simultaneously.
- Strong interpersonal and relationship-building skills.
- Ability to have fun and bring a sense of humor to work.
**Additional Information**
This is a permanent home-based role in Costa Rica. No relocation available.
Our benefits include: Medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
