Receivables Collector
hace 2 semanas
About Stryker:
We are one of the world's leading medical technology companies, driven to make healthcare better. Our innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine help improve patient and hospital outcomes.
Collections Analyst Role:
This role is responsible for performing activities related to customer interactions and follow-up to ensure payment of receivables (cash collections), write-offs of bad debts, hold-order processing, refund processing and adjustments to A/R, in Stryker's newly created Costa Rica Shared Service Center.
Key responsibilities include:
- Contacting customers assigned with accounts receivable to resolve disputes and collect past dues
- Issuing daily reports on the status of delinquent accounts and tracking collection efforts
- Reviewing new orders for approval, hold or qualification in a timely manner while considering the status of existing accounts receivable
- Communicating with, and promoting strong collaborative relationships with internal customers including those in Customer Service, Sales and any other departments/contacts as necessary
- Performing reconciliations of accounts to resolve problems/issues
- Identifying, recognizing and addressing concerns/red flags before they become problems and proposing solutions to Management
- Escalating large collection or reconciliation issues appropriately
- Working with other Invoice to Cash teams to help resolve differences and improve processes
- Contributing to accurate customer master data elements
- Maintaining documentation to support A/R transactions and facilitating the efficient review and audit of books and records
- Complying with all internal control procedures to ensure accurate financial records.
Requirements:
- A technical or associate degree (2-year degree) preferably in accounting, finance or a related field
- MS office suite proficiency
- Fluent spoken and written English
- Any other language is a plus
- Oracle, SAP and GetPaid system knowledge are a big plus
Experience:
- 2-3 years of relevant working experience in a finance function in a matrixed international company (preferably American or multinational company) with complex reporting practices and with exposure to various reporting systems
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