Business Analytics Professional
hace 6 días
**Job Description**
As a Quality Analyst at Tek Experts, you will be responsible for researching, analyzing, and evaluating service delivery to facilitate program improvement.
You will gather and analyze data on service performance, identifying areas for improvement and collaborating with Operations and other stakeholders to create data-driven recommendations.
Additionally, you will monitor and report any performance issues to the management team and support and drive compliance with the global quality management system.
Key Qualifications:
- Bachelor's degree or 2 years of equivalent experience in engineering, business administration, quality, or relevant field.
- Professional fluency in both written and spoken English - Lean Six Sigma, Yellow Belt, or Kaizen certification is preferred.
- Lean management, continuous improvement, business analysis, and program management experience are preferred.
- At least 1 year of experience in customer support and/or vendor management - Proven ability to drive results in cross-functional teams and lead both local and global continuous improvement projects.
- Excellent multitasking and organizational skills and attention to detail.
- Proficient with Excel, PowerPoint, Visio, and Project.
- Self-motivated and able to adapt quickly as situations change.
- Ability to use root cause analysis to find trends and create data-driven recommendations.
- Strong relationship management and collaboration skills.
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