Cybersecurity Operations Manager

hace 1 semana


San José, San José, Costa Rica Sonicwall A tiempo completo
Job Summary: We are seeking an experienced Cybersecurity Operations Manager to join our team in Costa Rica. As a key member of our organization, you will be responsible for managing a team of support engineers who specialize in cutting-edge Network Security technologies. Your primary function will be to oversee the day-to-day support operations, including shift operations, scheduling, and training, ensuring adequate 24x7x365 support coverage.

**Key Responsibilities:**
  • Manage the support team and drive day-to-day support operations, including shift operations, scheduling, and training.
  • Responsible for all aspects of support operations management, including hiring, training, and professional development of support engineers.
  • Develop and implement KPIs, SLAs, and operational metrics for the team, measuring individual team members' performance.
  • Continuously explore ways to enhance support services, including case management and workflow, to provide the best possible customer experience.


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