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Senior IT Project Lead
hace 2 semanas
**Western Union Overview**
We are a company that uses insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We believe that when money moves, better things happen. As a global leader in cross-border payments, we have a unique opportunity to make a positive impact on people's lives.
Our team of over 8,000 people spans 200 countries and territories, and we are passionate about connecting people and businesses around the world.
In this role, you will be responsible for implementing and managing key initiatives on Salesforce Marketing Cloud & other Martech Platforms. You will also be supporting Day to Day Operations of these platforms.
Your responsibilities will include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management.
You will be responsible for managing & leading the team of project management professionals, providing leadership, coordination, and management of PMO processes and functions, working with Architects, stakeholders to define platform Roadmap, prioritize them and execute them successfully.
To be successful in this role, you will need to provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.
You will also define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs. You will align execution priorities - project delivery, employee goals, and establish service levels with business and functional owners to drive service quality through quality control.
You will invest time on a daily basis on all projects to remove impediments and provide solutions to challenges and make escalations as necessary. You will maintain effective communication with clients, business and partners as needed.
**Required Skills and Qualifications**
This role requires hands-on experience in setting up campaigns on Salesforce marketing cloud to enable omni-channel experience, set up of data extension, export/import of data from Marketing cloud or Sales force Marketing cloud certification.
Additionally, you will have knowledge of integration with Snowflake, AWS, mParticle, Braze, Branch IO. You have obtained 8-10 years' experience in Project, Portfolio or Process Management discipline with focus on leading teams to deliver technology-focused projects, experience in a financial services/payments /Banking verticals.
Experience managing remote and geographically distributed teams. Advanced knowledge of an Enterprise PPM Tool (e.g. JIRA, JIRA Align, BOX etc).
**Benefits**
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We are committed to our employees' growth and development and offer plenty of opportunities to learn new skills and build a career.
