Data Quality Specialist
hace 4 días
**Company Overview**
Experian has evolved into a global tech company and leader in data and analytics. Our mission is to unlock the power of data, transform lives, and create opportunities for consumers, businesses, and society. We're passionate about innovation, diversity, and inclusion.
We employ talented individuals who share our purpose and are dedicated to delivering exceptional results. As a Data Quality Specialist, you'll be part of our Experian Data Quality (EDQ) North America Professional Services team, focusing on helping clients achieve successful outcomes through pre- and post-sales phases of their technology investments.
Our solutions include data cleansing, validation, enrichment, and profiling. You'll collaborate with internal teams, including product development, Level 2 and Level 3 engineering teams, and account management, to resolve complex technical issues and escalate when necessary.
Key Responsibilities:
- Provide remote software technical support for Experian EDQ clients
- Collaborate with internal teams to resolve complex technical issues
- Document interactions with customers, including troubleshooting steps and solutions provided
- Assist in creating and maintaining knowledge base articles using the Knowledge Centered Service methodology
Requirements:
- 1-3 years of desktop support, help-desk, or IT-related support experience
- Bachelor's degree or equivalent experience desired
- Proficient in Windows Server/Linux environment, CLI, basic networking concepts, remote desktop technologies, and Salesforce or similar ticketing systems
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