Revenue Operations Specialist
hace 5 días
Job Summary
The Billing Adjustments Analyst is an expert in finance, working as a subject matter expert for the team. This role involves supporting peers and stakeholders in dispute resolution and analysis of complex cases, as well as handling activities related to customer credit/debit notes, exchange orders, revenue transfer, refunds, rebates, admin fees, and tax credits/tax debits.
Main Responsibilities
- Ensure timely completion of all reports sent by Sales and Corporate
- Execute offsets according to internal controls and DOA guidelines
- Analyze credit balance accounts to determine necessary refunds
- Conduct follow-up procedures with customers and accounts review as needed
- Collaborate with internal and external customers to resolve differences and improve processes
- Prepare tax credits and debits for accurate tax reporting
- Accurately update customer master data elements
- Maintain supporting documentation for processes in scope
- Address urgent requests and escalations promptly
- Maintain adherence to internal control procedures for accurate financial records
- Promote customer satisfaction through effective teamwork and problem-solving
- Offer support and training to peers and stakeholders in dispute resolution and complex case analysis
- Assist with daily metric reports to track operational performance
- Perform additional tasks as assigned by management
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