S2P Analyst

hace 2 meses

San José, San José, Costa Rica Pfizer A tiempo completo

**Job Summary**

Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with a strong presence in various regions worldwide. The organization has a diverse workforce of over 1,000 colleagues who work together to deliver high-quality financial processes.

The GBS San Jose Financial Services team is responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets. This team performs activities such as Record-to-Report, Procure-to-Pay, Travel & Entertainment, Order-to-Cash, and other related tasks from regionally centralized locations.

The **Global Business Services Financial Services - Senior Source-to-Pay Analyst** will be responsible for conducting key source-to-pay activities, handling escalations, solving conflicts for P2P accounts, and troubleshooting purchase requisitions, purchase orders, vendor master data, and invoices/credits cases. This role requires the ability to manage a high volume of requests, support the Markets, and work collaboratively with stakeholders to provide excellent customer service.

**Key Responsibilities**

  • Organize workload, prioritize, and proactively follow up on outstanding items.
  • Own process resolution from start to finish, ensuring the best possible outcome.
  • Act as a liaison between the business and Source to Pay, working to find solutions to issues that may arise.
  • Maintain and exceed metrics and goals.
  • Take initiative in identifying processes and initiatives that fit into our Digital Finance strategy.
  • Think strategically with strong analytical and process management skills.
  • Support our GBS value proposition by keeping processes aligned with our delivery model and global standard, enhancing our internal controls structures, and optimizing our processes.
  • Lead and support in-house processes, drive continuous improvement initiatives, small projects, and stakeholder collaborations.
  • Effectively distribute and monitor workloads between the team.
  • Independently manage the formal relationship with key internal stakeholders and colleagues of diverse backgrounds.
  • Ensure proper process execution, understanding our SOP, Work Instructions, Job Aids, and Desktop Procedures, and propose updates when the documentation does not align with our day-to-day processes.
  • Work with a variety of internal and external stakeholders and senior leaders on implementing different initiatives throughout the S2P area.
  • Support the management team and other colleagues as needed.
  • Provide guidance, training, and support to new colleagues.
  • Support escalations as the first point of contact by quickly finding common ground and solving complex issues.
  • Know and comprehend the accounting cycle involved in each customer's interaction, being able to assess the impact of their actions in a broader picture of the organization.
  • Assist Source-to-Pay Team Lead as needed; participate in or lead special projects that require creative and analytical skills.
  • Desire participation in Make it Possible initiatives across the site.
  • Represent the team in site meetings and other forums as required.
  • Lead some in-house processes and BU and BPO collaborations.
  • Monthly/quarterly departmental reporting.
  • Strong compliance understanding and ensure commitment to the control environment through training and review.
  • ERP system Subject Matter Expert by a proficient understanding of system functionalities and processes.
  • Self-motivated, work with low guidance or support from Management.
  • Ability to work collaboratively in a dynamic environment where adaptability is imperative.
  • Organize own workload, prioritize, and proactively follow up on outstanding items.
  • Procurement specifics such as Purchase Requisitions, Purchase Orders, and Vendor Maintenance-related topics to support team members with detailed information on how to solve specific queries related to this side of the end-to-end process.
  • Assist other teams when required in terms of purchase requisitions/purchase orders inquiries, re-opening/closing orders, and resolving undelivered/stuck in ordering status.
  • Provide support to stakeholders for vendor maintenance requests and further details to ensure suppliers are correctly set up to avoid issues in future stages of the overall P2P process.

**Organizational Relationships**

The role will interact with all S2P Teams within GBS (Global Business Services) and other departments as required.

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