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Operations Manager

hace 2 semanas

San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Summary

The Operations Manager - Business Development will be responsible for owning the customer operational business relationship of mid-size to large domestic accounts. This individual will act as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer.

Key Responsibilities

  • Manage performance metrics, reporting, escalation & communication
  • Lead and develop product support or solution(s) planning over entire lifecycle
  • Represent services on product or solution core teams and provide service requirements into product development stages/phases
  • Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
  • Collaborate with regions/WW regarding service and support planning, implementation and performance

Requirements

  • Typically 3 to 5+ years to establish proven track record in directly related business
  • Typically first level university degree or equivalent work experience; advanced degree is a plus
  • An intermediate Excel level is required

Skills and Qualifications

  • Ability to prepare clear, concise and persuasive communications for multiple audiences
  • Moderate knowledge of IT and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market
  • General technical understanding of products
  • Problem detection and analysis of root cause to implement a corrective action plan
  • Crisis & conflict management
  • Leads teams to achieve results
  • Moderate level of planning, project management and change management skills
  • Good communication skills
  • Influence within same team and level
  • Ability to build & manage strong business relationships with customers and internal teams